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	<title>Thinking aloud &#187; Cars</title>
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	<itunes:summary>You know you heard it here first</itunes:summary>
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	<itunes:author>Thinking aloud</itunes:author>
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		<itunes:name>Thinking aloud</itunes:name>
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		<title>Old school and why it can be so cool</title>
		<link>http://www.yobyot.com/cars/old-school-and-why-it-can-be-so-cool/2011/12/21/</link>
		<comments>http://www.yobyot.com/cars/old-school-and-why-it-can-be-so-cool/2011/12/21/#comments</comments>
		<pubDate>Wed, 21 Dec 2011 21:16:08 +0000</pubDate>
		<dc:creator>Alex Neihaus</dc:creator>
				<category><![CDATA[Cars]]></category>
		<category><![CDATA[osd]]></category>
		<category><![CDATA[volvo]]></category>

		<guid isPermaLink="false">http://www.yobyot.com/?p=1490</guid>
		<description><![CDATA[If you follow my blog &#8212; and you know you should &#8212; you also know that I&#8217;ve been writing about cars a lot lately. It&#8217;s because I have mastered stretching the car buying process for as long as a year. Between research, taking delivery overseas and waiting for the car to be shipped home, that&#8217;s [...]]]></description>
			<content:encoded><![CDATA[<p>If you follow my blog &#8212; and you know you should &#8212; you also know that I&#8217;ve been writing about cars a lot lately. It&#8217;s because I have mastered stretching the car buying process for as long as a year. Between research, taking delivery overseas and waiting for the car to be shipped home, that&#8217;s how long it can take me.</p>
<p>While that may seem like waterboarding to those of you who just buy one off the lot, and thank God <em>that&#8217;s</em> over!, I actually enjoy the elongated process because I learn so much more about the car that way. Plus, I can wait for the best price and, most importantly, making the process excruciatingly long means I&#8217;ll never become an impulse car buyer.</p>
<p>By the time we took delivery of <a title="We pick up Tricia’s new car in Sweden" href="http://www.yobyot.com/cars/we-pick-up-tricias-new-car-in-sweden/2011/12/02/">Tricia&#8217;s new XC60</a>, I&#8217;d learned that the car&#8217;s engine is made in a Ford plant in Wales, the transmission comes from Japan and the steel body parts are stamped at Torslanda, Sweden (pronounced in English, I think, like &#8220;<em>tush</em>-lander&#8221;). These and other useless bits of information plus a cover-to-cover reading of the online owner&#8217;s manual really do help cement the decision to buy a car.</p>
<p>For me, cars cost so much &#8212; and you keep them for so long &#8212; that it&#8217;s almost inexcusable to spend tens of thousands of dollars on a car that you haven&#8217;t become an expert on. After all, you can keep some cars almost as long as you keep your children. (I do realize how unfortunate that simile is, I really do. <em>You</em> try coming up with clever analogies. Post your alternatives as a comment and we&#8217;ll see which one(s) are more apt than the one I came up with.)</p>
<p>Anyway, Volvo has been doing overseas delivery for a long time. Long enough that in the distant fog of non-Internet time they felt it would be a good customer service idea to send a letter to a buyer letting him or her know when the car shipped from Europe and when it might arrive at the local dealer.</p>
<p>I received such a letter this morning. (Interesting, it came via email, so this customer service process has been updated somewhat for the Internet age.) You can see a redacted copy of the letter by clicking on the link at the end of this post.</p>
<p>Why is this old school? Well, for one thing Volvo generated a letter, not an email. That makes me think Volvo used to actually snail mail these out. I almost wish I&#8217;d gotten a letter postmarked Tushlander, Sweden. The footer is pretty interesting, too, eh? C&#8217;mon, how often have you gotten a letter from a car manufacturer with the bank wiring instructions for different currencies in the footer? Quaint.</p>
<p>But a letter like this is old school because it&#8217;s outdated. There are bazillion ways to track your car <em>minute by minute</em> as it crosses the ocean. For one, the shipper will give you a status update on its website, using your VIN as a tracking number. After all, if UPS can tell you where that package of gum is, why can&#8217;t a logistics company tell you where a freakin&#8217; car is just as easily?</p>
<p>But the <em>ne plus ultra</em> of tracking is the many sites that combine cargo ship satellite transponders with Google Maps to give you the minute-by-minute location of a cargo ship. For example, the <em>Platinum Ray</em>, which has Tricia&#8217;s car on it, is in Southhampton in the UK at the moment. That&#8217;s its last stop in Europe on this voyage before it travels to Newark; Baltimore; Brunswick, GA and Charleston, SC on this side of the pond. By the time you read this, it may be on a completely different voyage. Still, you ought to <a href="http://www.marinetraffic.com/ais/shipdetails.aspx?mmsi=308726000" target="_blank">check out this link</a>, then click on &#8220;current vessel&#8217;s track&#8221; to see how precisely where this ship is. You may think me odd or impossibly geeky, but this is just too cool for words. I&#8217;m sorry; this is the balls.</p>
<p>But even though I can run technological rings around Volvo&#8217;s letter with up-to-the-minute news of where Tricia&#8217;s car is as it makes its way to her, I am even more impressed with the letter. It&#8217;s a nice touch, trying to keep the customer in the loop, not assuming the customer is technologically equipped to find the ship&#8217;s callsign and input it into a tracking site.</p>
<p>It may be old school, but it&#8217;s cool, too.</p>
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		<itunes:duration>0:00:01</itunes:duration>
		<itunes:subtitle>If you follow my blog &#8212; and you know you should &#8212; you also know that I&#8217;ve been writing about cars a lot lately. It&#8217;s because I have mastered stretching the car buying process for as long as a year. Between research, taking de[...]</itunes:subtitle>
		<itunes:summary>If you follow my blog &#8212; and you know you should &#8212; you also know that I&#8217;ve been writing about cars a lot lately. It&#8217;s because I have mastered stretching the car buying process for as long as a year. Between research, taking delivery overseas and waiting for the car to be shipped home, that&#8217;s how long it can take me.
While that may seem like waterboarding to those of you who just buy one off the lot, and thank God that&#8217;s over!, I actually enjoy the elongated process because I learn so much more about the car that way. Plus, I can wait for the best price and, most importantly, making the process excruciatingly long means I&#8217;ll never become an impulse car buyer.
By the time we took delivery of Tricia&#8217;s new XC60, I&#8217;d learned that the car&#8217;s engine is made in a Ford plant in Wales, the transmission comes from Japan and the steel body parts are stamped at Torslanda, Sweden (pronounced in English, I think, like &#8220;tush-lander&#8221;). These and other useless bits of information plus a cover-to-cover reading of the online owner&#8217;s manual really do help cement the decision to buy a car.
For me, cars cost so much &#8212; and you keep them for so long &#8212; that it&#8217;s almost inexcusable to spend tens of thousands of dollars on a car that you haven&#8217;t become an expert on. After all, you can keep some cars almost as long as you keep your children. (I do realize how unfortunate that simile is, I really do. You try coming up with clever analogies. Post your alternatives as a comment and we&#8217;ll see which one(s) are more apt than the one I came up with.)
Anyway, Volvo has been doing overseas delivery for a long time. Long enough that in the distant fog of non-Internet time they felt it would be a good customer service idea to send a letter to a buyer letting him or her know when the car shipped from Europe and when it might arrive at the local dealer.
I received such a letter this morning. (Interesting, it came via email, so this customer service process has been updated somewhat for the Internet age.) You can see a redacted copy of the letter by clicking on the link at the end of this post.
Why is this old school? Well, for one thing Volvo generated a letter, not an email. That makes me think Volvo used to actually snail mail these out. I almost wish I&#8217;d gotten a letter postmarked Tushlander, Sweden. The footer is pretty interesting, too, eh? C&#8217;mon, how often have you gotten a letter from a car manufacturer with the bank wiring instructions for different currencies in the footer? Quaint.
But a letter like this is old school because it&#8217;s outdated. There are bazillion ways to track your car minute by minute as it crosses the ocean. For one, the shipper will give you a status update on its website, using your VIN as a tracking number. After all, if UPS can tell you where that package of gum is, why can&#8217;t a logistics company tell you where a freakin&#8217; car is just as easily?
But the ne plus ultra of tracking is the many sites that combine cargo ship satellite transponders with Google Maps to give you the minute-by-minute location of a cargo ship. For example, the Platinum Ray, which has Tricia&#8217;s car on it, is in Southhampton in the UK at the moment. That&#8217;s its last stop in Europe on this voyage before it travels to Newark; Baltimore; Brunswick, GA and Charleston, SC on this side of the pond. By the time you read this, it may be on a completely different voyage. Still, you ought to check out this link, then click on &#8220;current vessel&#8217;s track&#8221; to see how precisely where this ship is. You may think me odd or impossibly geeky, but this is just too cool for words. I&#8217;m sorry; this is the balls.
But even though I can run technological rings around Volvo&#8217;s letter with up-to-the-minute news of where Tricia&#8217;s car is as it makes its way to her, I am even more impressed with the letter. It&#8217;s a[...]</itunes:summary>
		<itunes:keywords>Cars</itunes:keywords>
		<itunes:author>editor@yobyot.com</itunes:author>
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		<title>Turn left&#8230;Brake NOW!&#8230;SLOW DOWN!!</title>
		<link>http://www.yobyot.com/cars/turn-left-brake-now-slow-down/2011/06/17/</link>
		<comments>http://www.yobyot.com/cars/turn-left-brake-now-slow-down/2011/06/17/#comments</comments>
		<pubDate>Fri, 17 Jun 2011 20:53:27 +0000</pubDate>
		<dc:creator>Alex Neihaus</dc:creator>
				<category><![CDATA[Cars]]></category>
		<category><![CDATA[driver's license]]></category>

		<guid isPermaLink="false">http://www.yobyot.com/?p=1079</guid>
		<description><![CDATA[I realize that recent posts on this blog have veered wildly from maudlin to manic. But, hey that&#8217;s life, ain&#8217;t it? Today&#8217;s news is that Massachusetts has minted another new driver, who models her newly printed learner&#8217;s permit here. Having thought through this process in detail in my mind, I realized she&#8217;d want to try [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.yobyot.com/wp-content/uploads/2011/06/DSC_3237_20110617_1873.jpg"><img class="alignleft size-medium wp-image-1080" title="Massachusetts mints another driver" src="http://www.yobyot.com/wp-content/uploads/2011/06/DSC_3237_20110617_1873-300x199.jpg" alt="" width="300" height="199" /></a>I realize that recent posts on this blog have veered wildly from <a title="A big moment" href="http://www.yobyot.com/late-bloomer/a-big-moment/2011/05/23/">maudlin</a> to <a title="Justice for Charles Schwab’s ARS victims? Adjourned." href="http://www.yobyot.com/consumer-outrage/justice-for-charles-schwabs-ars-victims-adjourned/2011/05/26/">manic</a>. But, hey that&#8217;s life, ain&#8217;t it?</p>
<p>Today&#8217;s news is that Massachusetts has minted another new driver, who models her newly printed learner&#8217;s permit here.</p>
<p>Having thought through this process in detail in my mind, I realized she&#8217;d want to try the permit out as soon as possible &#8212; a scary thought for a driver who has never before been behind the wheel of 3000 lbs. of motorized metal. It&#8217;s even more frightening around here, where the appellation &#8220;masshole&#8221; applies to maybe three out of five drivers one encounters on the Commonwealth&#8217;s crumbling highways.</p>
<p>So, in a very effective bit of long-range planning, today was not the first time our new driver took the wheel. In fact, we&#8217;ve been practicing in parking lots for months. Simple stuff: getting set behind the wheel&#8230;where the controls are&#8230;turning left and right&#8230;stuff you shouldn&#8217;t have to learn the first time you are in traffic.</p>
<p>The results? This brand-spankin&#8217;-new driver was able to drive home from the Registry safely and almost perfectly.</p>
<p>It was with self-preservation in mind that I hit upon pre-permit practice sessions. But it worked perfectly. I recommend it to all parents with eager, inexperienced drivers.</p>
<p>BTW, am I alone in being shocked that the mandatory driver&#8217;s education class and road instruction costs $800?</p>
]]></content:encoded>
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		<slash:comments>4</slash:comments>
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		<title>Gymkhana, or I ain&#8217;t your target market</title>
		<link>http://www.yobyot.com/cars/gymkhana-or-i-aint-your-target-market/2009/06/06/</link>
		<comments>http://www.yobyot.com/cars/gymkhana-or-i-aint-your-target-market/2009/06/06/#comments</comments>
		<pubDate>Sun, 07 Jun 2009 00:59:44 +0000</pubDate>
		<dc:creator>Alex Neihaus</dc:creator>
				<category><![CDATA[Cars]]></category>
		<category><![CDATA[gymkhana]]></category>
		<category><![CDATA[ken block]]></category>

		<guid isPermaLink="false">http://www.yobyot.com/?p=396</guid>
		<description><![CDATA[OK, I don&#8217;t know what DC Shoes are&#8230;and whoever these people are, they certainly didn&#8217;t create this video to try to get me to buy their stuff. I am just not their target market. But I gotta say, this video has four minutes of the most spectacular drifting I have ever seen. &#8220;Oooo!,&#8221; you&#8217;ll say [...]]]></description>
			<content:encoded><![CDATA[<p>OK, I don&#8217;t know what DC Shoes are&#8230;and whoever these people are, they certainly didn&#8217;t create this video to try to get me to buy their stuff. I am just <em>not </em>their target market.</p>
<p>But I gotta say, this video has four minutes of the most spectacular drifting I have ever seen. &#8220;Oooo!,&#8221; you&#8217;ll say when you see Ken Block smash the fluorescent lights. &#8220;Whoa!,&#8221; you&#8217;ll shout when he slams the driver&#8217;s rear wheel into the water balloon in the hand of a dummy (which is seated comfortably in a folding chair). And you&#8217;ll be outta your seat when your see Block slam out of a doorway and drift clockwise to within inches of the edge of a dock.</p>
<p>(But what&#8217;s up with the paint-ball stuff? Does the shooter celebrate because he hit the car or because he just lives to shoot again?)</p>
<p>This might not rise to the level of an Internet meme, but it&#8217;s pretty close.</p>
<p>(Oh, and you can skip the last few minutes&#8230;unless, of course, you wanna see the clothes.)</p>
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]]></content:encoded>
			<wfw:commentRss>http://www.yobyot.com/cars/gymkhana-or-i-aint-your-target-market/2009/06/06/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Consumer Reports is the Church Lady</title>
		<link>http://www.yobyot.com/cars/consumer-reports-is-the-church-lady/2008/07/27/</link>
		<comments>http://www.yobyot.com/cars/consumer-reports-is-the-church-lady/2008/07/27/#comments</comments>
		<pubDate>Mon, 28 Jul 2008 00:53:12 +0000</pubDate>
		<dc:creator>Alex Neihaus</dc:creator>
				<category><![CDATA[Cars]]></category>
		<category><![CDATA[consumer reports]]></category>
		<category><![CDATA[smugness]]></category>

		<guid isPermaLink="false">http://www.yobyot.com/?p=228</guid>
		<description><![CDATA[I&#8217;ve been reading Consumer Reports since I was a teenager.Â  Without a doubt, theyÂ the most authoritative consumer product testers. And they know it. I&#8217;ve always been amused by their combination of geeky testing regimens and their 1930&#8242;s-derived Socalist practices (purchasing a subscritption to the magazine makes you a &#8220;member&#8221; of Consumer&#8217;s Union and eligble to [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.yobyot.com/wp-content/uploads/2008/07/consumer-reports-is-like-the-church-lady.jpg"><img class="alignnone size-medium wp-image-229" title="consumer-reports-is--the-church-lady" src="http://www.yobyot.com/wp-content/uploads/2008/07/consumer-reports-is-like-the-church-lady-300x225.jpg" alt="" width="300" height="225" /></a></p>
<p>I&#8217;ve been reading <em>Consumer Reports</em> since I was a teenager.Â  Without a doubt, theyÂ the most authoritative consumer product testers. And they know it.</p>
<p>I&#8217;ve always been amused by their combination of geeky testing regimens and their 1930&#8242;s-derived Socalist practices (purchasing a subscritption to the magazine makes you a &#8220;member&#8221; of Consumer&#8217;s Union and eligble to vote for their directors).</p>
<p>But they&#8217;ve always been both supercilious and self-righteous. For years, they claimed &#8220;no advertising&#8221; but gleefully pumped their (now-made-useless-by-the-Internet) car pricing &#8220;service.&#8221; Finally, after years of duplicity, they changed their claim to make an exception for their own ads withoutÂ blinking an eye.</p>
<p>ButÂ when they decide they don&#8217;t like something, look out. They&#8217;ve tortured Suzuki (who deserved it) and Bose (who didn&#8217;t). CR was the earliest &#8212; and most smug &#8212; detractor of SUVs.</p>
<p>Unlike almost any major American news outlet today, their masthead contains zero, none, nadaÂ email addresses for readers&#8217; responses. Alone among American journalists, CR doesn&#8217;t need to hear from anybody. Even the blog post I am about to blast doesn&#8217;t take trackbacks&#8230;their bubble is complete.</p>
<p>On now to a piece of advice I <a title="Consumer Reports thinks you should change your tires for practice" href="http://blogs.consumerreports.org/cars/2008/07/new-car-care.html?EXTKEY=I72RSC0" target="_blank">read</a> tonight in CR&#8217;s auto blog. Tony Giorgianni&#8217;s mostly banal post on getting the most from a new car (offering wisdom like RTFM and &#8220;get winter mats&#8221;) also offers the surreal advice that new car owners should &#8220;Change a tire.<strong> </strong>Itâ€™s&#8230;a good idea to do a trial run with the jack and spare tire&#8230;&#8221;</p>
<p>Now I don&#8217;t know what planet Tony and CR&#8217;s editors are on, but I absolutely guarantee that nobody&#8230;and I mean <em>no one</em>&#8230;is going to test changing a tire. It&#8217;s so ridiculous that only CR could give this advice with a straight-laced face.</p>
<p>You betcha, Tony. When I get my next new car, I&#8217;ll suck down a large dose of fish oil and prune juice, then run right out and practice changing tires.</p>
<p><em>Update: As of the day after I posted a comment with a link to this post on Consumer Report&#8217;s original post, they haven&#8217;t approved my comment. Sure, they could argue I am trolling for traffic. But I&#8217;m not, and I don&#8217;t think they really believe that either. They&#8217;re just keeping the membrane impenetrable.</em></p>
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